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Support

Last updated: 2026-05-13

Need help with PURO? You can reach our support team by email or browse the frequently asked questions below.

Contact us

The fastest way to reach us is by email. Please include the email address tied to your wallet (if applicable) and a short description of what you need help with.

  • Email: support@puro.io
  • Response time: We aim to respond within 2 business days.

Frequently asked questions

What is PURO?

PURO is a self-custody crypto wallet for Solana and EVM-compatible blockchains including Ethereum, Base, Polygon, Arbitrum, and Optimism. Your keys stay on your device, and one interface manages every chain. Gasless token swaps are coming soon as our next major feature.

What are gasless swaps, and when are they coming?

Gasless swaps are PURO's upcoming trading feature. When they launch, PURO will use a sponsored transaction model where network gas fees are covered on your behalf — you'll select your tokens, confirm the swap, and receive your tokens without paying gas. Join the notification list on this page to hear the moment they go live.

Which blockchains does PURO support?

PURO currently supports 6+ blockchains: Solana, Ethereum, Base, Polygon, Arbitrum, and Optimism. You can manage over 10,000 tokens across these chains from a single wallet interface.

Is PURO safe to use?

PURO is a non-custodial (self-custody) wallet, meaning your private keys never leave your device and PURO never holds your funds. You maintain full control of your crypto at all times. The wallet uses embedded key management so only you can authorize transactions.

How much does PURO cost?

PURO is free to download and use. There are no subscription fees and no hidden charges. When gasless swaps launch, PURO will also cover the blockchain network fees for them.

Company

  • Operator: YOA LTD
  • Address: Suite 11 Penhurst House, 352-356 Battersea Park Road, London SW11 3BY

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